Enter and view: The Ladywell Unit

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Summary of report content

Healthwatch Lewisham gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lewisham to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lewisham visited The Ladywell Unit on 9th July 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The recommendations in the report state South London and Maudsley NHS Foundation Trust (SLaM) to review the activities on Powell ward and think about introducing relaxation therapies such as yoga which can help to combat poor mental health. As patients have to share toilet facilities, these should be checked more regularly to ensure that they are clean and tidy. SLaM to review the Ladywell Unit staff’s benefits and install security where necessary. It could also be beneficial if parking permits for staff could be explored. All safes in the rooms of the patients should be fixed and in working order. This will ensure the safety and security of the patient’s personal belongings. Patients to have a smoking area and be able to access it on a regular basis.

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General details

Report title 
Enter and view: The Ladywell Unit
Local Healthwatch 
Healthwatch Lewisham
Date of publication 
Thursday, 9 August, 2018
Date evidence capture began 
Thursday, 9 August, 2018
Date evidence capture finished 
Thursday, 9 August, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.