Enter and view: Ladysmith Care Home

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Summary of report content

In April 2015, three volunteer representatives from Healthwatch North East Lincolnshire conducted an Enter and View visit to the Ladysmith Care Home, Grimsby. The Care Home is registered for residential and dementia patients. It is purpose built and provides 90 rooms. On the day of the visit, 84 occupants were resident in the Care Home. Healthwatch representatives spoke to 10 visitors who were present during their visit. A letter was sent to the Care Home approximately one week before the visit date and Healthwatch representatives attended unannounced during the following week. The report provides an overview of the findings regarding the environment, food and drink, safeguarding, staffing, personal care and medication and recreational activities. They found the Care Home was bright, friendly and dementia friendly. Residents appeared well cared for and were treated with dignity and respect. Residents were well dressed and were happy to talk with the Healthwatch representatives. Relatives and friends appreciated the care received by residents. Recommendations were made regarding fraying carpets and malodorous fabric covered chairs. Also the need to risk assess furniture brought into the Care Home by residents and to improve one of the garden areas which has been neglected. The Service Provider confirmed that many of these issues were in hand and outlined future plans as well as providing an action plan in response to the report.

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General details

Report title 
Enter and view: Ladysmith Care Home
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Friday, 24 April, 2015
Date evidence capture began 
Friday, 24 April, 2015
Date evidence capture finished 
Friday, 24 April, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.