Enter and view: Ladydale residential home follow up

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Summary of report content

Healthwatch Staffordshire conducted an enter and view visit on Ladydale residential home in February 2017, and this report focuses on the follow-up visit on the 12th February 2018. Following the Healthwatch enter & view visit in February 2017, Healthwatch Staffordshire advised that they would like to make a follow up visit, although the visit had highlighted some good practice and had noted that plans for improvement had been made and would be ongoing. The CQC report raised concerns regarding the following of the principles of the Mental Capacity Act 2005 and Deprivations of Liberty Safeguards on their inspection since the last enter and view, and also mentioned the application of topical medicines and stated that staff would benefit from medicines training. Findings from the visit included: - The Manager and staff are continuing to make improvements at Ladydale and are clearly happy to listen to suggestions, for example all room doors now have a notice on them indicating when personal care is taking place and something personal to the resident, which also enables residents to recognize their own room. This suggestion was mentioned to them on our last visit and was implemented immediately. - We spoke with residents who all said they were happy living at Ladydale. - The Senior Staff undertake medication training. The senior staff explain the application of topical medicines to other staff and this is covered for all new staff as part of their induction. There were no recommendations contained in the report and Healthwatch Staffordshire stated they do not see the necessity for a further visit unless they are notified to any future issues. There is feedback from the providers included.

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General details

Report title 
Enter and view: Ladydale residential home follow up
Local Healthwatch 
Healthwatch Staffordshire
Date evidence capture began 
Monday, 12 February, 2018
Date evidence capture finished 
Monday, 12 February, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Holistic support
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5857

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.