Enter and view: Lady Spencer House

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Summary of report content

Healthwatch Central Bedfordshire conduced an announced enter and view visit to Lady Spencer House on 12 March 2015. The visit is part of the team’s wider enter and view programme to identify how dignity is being respected in a care home environment. On the day of the visit, the team engaged with 1 resident, 2 members of staff and 1 relative using survey and observation methods. The home was found to be operating to a very good standard of care with regard to dignity and respect. Residents appeared well cared for and their choices respected. They enjoyed the food and were able to chose where to take their meals. There was a range of social activities and resident were given the options of taking part with their relatives. Residents reported that they felt warm, safe and secure. Residents medications are stored in secure filing cabinets. The team observed positive interactions between staff and residents and found the staff to have good training. Relatives spoke highly of the care given to the residents. The report recommended that the care and compassion witnessed during the visit is to be maintained. It was also suggested the report is shared with members of staff and residents at the home. The service provider responded to the report thanking the team for their visit.

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General details

Report title 
Enter and view: Lady Spencer House
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 12 March, 2015
Date evidence capture began 
Thursday, 12 March, 2015
Date evidence capture finished 
Thursday, 12 March, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Quality of care
Staff attitudes
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.