Enter and view: Knowlsey Peasley Cross Hospital

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Summary of report content

Three panel members from Healthwatch St Helens and Healthwatch Halton visited to identify what services are offered in each borough and assess the standard and ease of access to those services. The panel members wanted to obtain service users feedback on the quality of services and analyse commonality/difference in services provided across the different boroughs. The visitors observed two wards during the visit. Upon arrival, there were no staff on duty in reception and they felt that their presence was not welcomed.The visitors felt that Taylor Ward and Iris Ward were brisk, functional and busy but had a relaxing calm about them. There seemed to be a good partnership working with Addaction - patients tend to have drug issues and appeared to be a good focus on recovery and a person-centred approach. Drink, snacks and food were available during the day. Residents said the quality of the food during meals could be improved. The volume and “tone” of posters concerning illegal substances was felt to be threatening to vulnerable patients and it was recommended that this material could be put into a visitor pack instead. Healthwatch made several recommendations about room temperature control, the content of some of the posters in the building, and additional activities that could be held for the residents.

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General details

Report title 
Enter and view: Knowlsey Peasley Cross Hospital
Local Healthwatch 
Healthwatch Halton
Healthwatch St Helens
Date of publication 
Wednesday, 6 January, 2016
Date evidence capture began 
Wednesday, 6 January, 2016
Date evidence capture finished 
Wednesday, 6 January, 2016
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Discharge
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Healthwatch reference number 
Rep-6256

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Mental health services 
Mental health recovery service
Psychiatry / mental health (other services)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
3
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Other population characteristics 
People who misuse drugs
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.