Enter and view: The Knoll Residential Home

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Summary of report content

Healthwatch Trafford conducted an announced Enter and View visit to The Knoll Residential Home in December 2018. The residential home provides care for up to 10 elderly residents. Observations were made and questionnaires were sent to staff and relatives of the residents. Observations made by the Enter and View representatives include: access to the home was good; the communal areas were easily accessible and clean but with a lack of additional seating for visitors; bedrooms were uncluttered and tidy; a varied activities programme; and staff were friendly and caring. Staff reported that it is difficult for residents to access health care, such as dentists, as there seem to be difficulties in obtaining home visits. Training is available to staff through the Local Authority Adult Social Care team as this system enables managers to keep on top of training and best practice. Relatives reported that the facilities at the home were restricted, such as the kitchen, but that this does not hinder the delivery of the service. Recommendations were made including: consider encouraging staff to speak to relatives about their lobed one's general health, hobbies and interest; consider how to include extra seating for visitors in the communal lounge areas; and consider improving signage to various areas of the home to enable visitors to navigate the home.

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General details

Report title 
Enter and view: The Knoll Residential Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Friday, 15 February, 2019
Date evidence capture began 
Wednesday, 5 December, 2018
Date evidence capture finished 
Wednesday, 5 December, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.