Enter and view: Kingston Hospital NHS Foundation Trust

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Summary of report content

Healthwatch Kingston upon Thames and Healthwatch Richmond gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kingston upon Thames and Healthwatch Richmond to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Kingston upon Thames and Healthwatch Richmond visited Blyth Ward, Bronte Ward, Hamble Ward, Hardy Ward and Keats Ward between 24/11/2015 to 02/01/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Kingston upon Thames and Healthwatch Richmond made 7 recommendations in relation to; Consider simplifying choice on menu cards and introducing fortnightly cycle. Introduce wider range of wholemeal foods for vegetarians. Ensure all patients are aware they can have hot drinks whenever they want. Ensure that the full next of kin/patient representative information is accessible to staff at all points on a patient’s journey, by modifying the formatting of the information on the IT system. Ensure there is a room available for private discussions. Inform/reassure elderly, vulnerable patients as early as possible about carers/help at home schemes upon discharge. Liaise with local aphasia charity Dyscover to distribute leaflets for stroke patients.

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General details

Report title 
Enter and view: Kingston Hospital NHS Foundation Trust
Local Healthwatch 
Healthwatch Kingston upon Thames
Healthwatch Richmond upon Thames
Date of publication 
Tuesday, 8 December, 2015
Date evidence capture began 
Tuesday, 24 November, 2015
Date evidence capture finished 
Wednesday, 2 December, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.