Enter and view: Kingston Hospital Adult Inpatient wards

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Summary of report content

In May and June 2019 Healthwatch Richmond upon Thames conducted a series of Enter & View visits to the adult inpatient wards at Kingston Hospital. They spoke to 102 patients and relatives, and 65 members of staff.

They found that the majority of patients felt that staff were positive  and caring. Patients felt that they were kept informed of changes and were involved in decision making. Patients also felt that their privacy and dignity had been respected. Medication was given on time and staff worked hard to deliver this. The food and drink on the ward was described as good, but patients had encountered difficulties with obtaining food for special requirements. Staff members felt they were supported by senior staff. Staff also raised concerns about issues with the patient transport booking system. 

A number of recommendations were made based on these findings and the hospital has responded to them in a positive manner. 

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General details

Report title 
Enter and view: Kingston Hospital Adult Inpatient wards
Local Healthwatch 
Healthwatch Richmond upon Thames
Date of publication 
Friday, 13 September, 2019
Date evidence capture began 
Tuesday, 14 May, 2019
Date evidence capture finished 
Friday, 5 June, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.