Enter and view: Kingston Hospital

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Summary of report content

Healthwatch Kingston upon Thames conducted an announced Enter and View visit. Healthwatch Kingston upon Thames visited Kingston Hospital, on 24/04/2014. The hospital did not announce the visit to ward staff or patients. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The main recommendations informed to check that cleaning equipment, such as mops and water for mopping, is regularly refreshed or replaced to maintain hygiene. Healthwatch recognise that during busy times there might not be enough facilities to ensure the privacy of all patients, but there are ways of providing privacy on wards such as sound-proof partitions or cubicles. Review staffing cover during Bank Holiday periods to ensure there are enough senior doctors to deal with urgent cases. Provide family members of women in maternity with an ID badge or bracelet to give them access to the unit to ensure they are not left waiting for too long; this will also reduce pressure on staff. Better access to Wi-Fi or internet for those who are required to stay with family members for a longer time.

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General details

Report title 
Enter and view: Kingston Hospital
Local Healthwatch 
Healthwatch Kingston upon Thames
Date of publication 
Thursday, 24 April, 2014
Date evidence capture began 
Thursday, 24 April, 2014
Date evidence capture finished 
Thursday, 24 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.