Enter and view: Kingscourt Nursing Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Kingscourt Nursing Home on the 4th of June 2015. The team spoke to residents, relatives and staff using survey methods. They also made general observations during their time at the home. The team reported that the home was clean and well presented. The report also indicated that the new manager was having a positive impact on the home. There were a few concerns raised by residents, the main one being that one resident had experienced difficulties making it to the bathroom on time as the staff were too stretched to help. The report made a number of recommendations. These included repairing the downstairs toilet, and monitoring the temperature of meals taken in residents’ rooms. The team also recommended that the management of the home be stabilised to avoid disruption. The report included a response from the provider. The provider was happy with the visit and reported that they had made a number of changes in response to the report’s recommendations.

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General details

Report title 
Enter and view: Kingscourt Nursing Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 4 June, 2015
Date evidence capture began 
Thursday, 4 June, 2015
Date evidence capture finished 
Thursday, 4 June, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 
Rep-5304

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
12
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.