Enter and view: Kingfishers

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 18 October, 2017. During the visit Healthwatch representatives spoke to 14 people, which included a mix of staff, residents and relatives. The visit was unannounced but a two week window was given for the visit. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Switch off the TV in the lounge when activities are taking place. - Install grab rails in the hallway toilet andimprove signage with either a bigger ‘Toilet’ sign or else a picture. - Invest in a range of cutlery to assist those with different needs to help themselves to eat. - Ensure all staff have training on hearing aids and hearing loss. - Ensure residents have more opportunities to have full bathsrather than just bed baths. - Accommodate personal tastes and so encourage residents to drink sufficient fluid.

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General details

Report title 
Enter and view: Kingfishers
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 18 October, 2017
Date evidence capture began 
Monday, 9 October, 2017
Date evidence capture finished 
Monday, 9 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.