Summary of report contentThis is an enter and view report conducted by Healthwatch Bucks 18 October, 2017. During the visit Healthwatch representatives spoke to 14 people, which included a mix of staff, residents and relatives. The visit was unannounced but a two week window was given for the visit. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Switch off the TV in the lounge when activities are taking place. - Install grab rails in the hallway toilet andimprove signage with either a bigger ‘Toilet’ sign or else a picture. - Invest in a range of cutlery to assist those with different needs to help themselves to eat. - Ensure all staff have training on hearing aids and hearing loss. - Ensure residents have more opportunities to have full bathsrather than just bed baths. - Accommodate personal tastes and so encourage residents to drink sufficient fluid.
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Enter and view: Kingfishers
Date of publication
Wednesday, 18 October, 2017
Date evidence capture began
Monday, 9 October, 2017
Date evidence capture finished
Monday, 9 October, 2017
Type of report
Enter and view
Building and facilities
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?