Enter and view: Kineton Surgery

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View to Kineton Surgery on 27th April 2015. The surgery was newly renovated, decorated and furnished with a bright and welcoming interior. There were limited disabled bays available. As there was no call system for appointments, nurses and GPs would call patients individually from waiting room. The PPG was found to be well advertised. The Healthwatch team found the surgery met all of their observational criteria. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. Most of the questions were answered as ‘Good’. Some comments were, “Kineton is growing community with lots of targeted development [area 600 houses]. So need to expand to cope with future demand. This has to be planned.” “Once I was told that ‘do you know how many patients I have seen today, it’s 6.00pm I’m 45 minutes late’. With due respect that wasn’t my fault. Great service now.” “I find these 2 surgeries, their staff and particularly the GP quite exceptional. Their care and help are exemplary.” The report has one recommendation, to inform patients on the day of any delays which may impact their appointment. There was no reponse from the provider

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General details

Report title 
Enter and view: Kineton Surgery
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Wednesday, 10 June, 2015
Date evidence capture began 
Monday, 27 April, 2015
Date evidence capture finished 
Monday, 27 April, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Interpreters
Quality of appointment
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5268

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
23
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.