Enter and view: Kenyon Lodge Nursing Home

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Summary of report content

Healthwatch Salford carried out an Enter and View visit to Kenyon Lodge, a nursing care home with places for up to 60 residents.

The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used.

A previous CQC report on Kenyon Lodge care home had rated it as inadequate. As a result, a new manager with significant experience had been appointed. Despite being in charge for only three months at the time of this visit, he had already implemented significant changes and was planning more changes. This had already had a positive impact on the atmosphere of the care home. Staff, some of whom had been working at the home for many years, were particularly happy at the change of manager as he was clearly listening to their views and updating the service accordingly. Residents also commented that the new manager had made a real difference in the short time he had been in post.

Based on the findings from this visit, Healthwatch Salford made two recommendations, surrounding: continuing to follow through with the changes to the layout and management of the home and monitoring progress carefully to ensure the continued successful and positive impact of these improvements; and all written communications and updated notes for residents being checked against the Accessible Information Standard. The report includes a positive response from the service provider.

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General details

Report title 
Enter and view: Kenyon Lodge Nursing Home
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Friday, 15 December, 2017
Date evidence capture finished 
Friday, 15 December, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Activity Coordinator
Activities
Healthwatch reference number 
Rep-5040

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Optometry services
Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.