Enter and view: Kenwood Care Home

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to Kenwood Care Home, a 27 bed Nursing Home, as part of their planned programme of work to review the care provided within the Borough. Kenwood Care Home is situated in Finchley, North London and provides a nursing care service, as well as specialising in dementia and mental health care. It is part of New Century Care. This company have 27 other Homes. The Enter and View Authorised Representatives reported that the residents appeared well looked after and the staff did not appear stressed. The Manager was approachable, and wanted to do her best for the Residents. The residents seemed to be comfortable and well looked after. However, they also noted that it appeared that the residents did not have much to do which would stimulate their body and mind. The recommendations made as a result of the visit include a suggestion that the Home develop a more varied and active programme of activities which regularly stimulates the residents and benefits them physically as well as mentally is suggested which might include complementary therapies, such as foot care, reflexology, aromatherapy and gentle wheel-chair based Yoga, and making use of the garden. The Home Manager responded positively to the report and a summary of their responses is contained within the report.

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General details

Report title 
Enter and view: Kenwood Care Home
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Saturday, 11 May, 2013
Date evidence capture began 
Saturday, 11 May, 2013
Date evidence capture finished 
Saturday, 11 May, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.