Enter and view: Kent House, Buckinghamshire

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Summary of report content

Healthwatch Bucks (HWB) conducted this Enter and View visit on 30th January 2015 to Kent House. The representatives found that in general there were positive interactions observed between service users and carers. The personal preferences and hobbies of service users were encouraged and supported and carers were matched in order to support these personal choices. Concern was raised that some residents were locked-in but later clarification reflected the Deprivation of Liberty Safeguards were in place to optimise resident and carer safeguards. The HWB team thought the following points were positive and to be celebrated: - Weekly church service was arranged for those requiring it; - Personal items were encouraged in bedrooms. One resident enjoyed painting and attended college and a work-placement weekly. She had art around her room and materials for painting. - A multidisciplinary approach was used to provide care, combining psychologist, occupational therapist and physiotherapist. - Positive interactions were observed between carers and service-users; staff spoke kindly and at eye level. - Carers are matched, where possible according to service-users interests and hobbies. HWB made the following points for future consideration: - Whilst the food looked appetising there seemed limited choice on the occasion of the visit due to the presence of an agency chef. - Some residents were locked-into their rooms for safeguarding purposes. The Enter and View team urge regular review of this and seek alternative methods of keeping people safe where possible.

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General details

Report title 
Enter and view: Kent House, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Friday, 30 January, 2015
Date evidence capture began 
Friday, 30 January, 2015
Date evidence capture finished 
Friday, 30 January, 2015
Type of report 
Enter and view
Key themes 
Health and safety
Holistic support
Quality of care
Quality of staffing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.