Healthwatch North East Lincolnshire undertook an Enter and View visit to the Kensington Care Home on 7 August 2019. This was part of a programme to assess the quality of care. Healthwatch North East Lincolnshire spoke to staff and some residents and received responses from relatives to questionnaires.
Healthwatch North East Lincolnshire assessed the environment and décor of the home, safety of residents, quality of care and catering, and how the staff treated residents. They found that the home promotes a welcoming environment, with compliments from residents and their relatives on the quality of the care provided. Many of the home’s residents are from the local area and have been able to retain their sense of community and familiarity. The home has some creative ideas for the use of the outside space and are working towards making this a more inviting and utilised environment. Staff were mostly positive, with all saying that they were adequately trained and supported in their roles with the majority saying that the most enjoyable part of their role was caring for and interacting with the residents.
There were 16 detailed recommendations on information to residents, the décor and furnishing of the home, improvements to the garden and having a structured activities schedule each week.
The report includes a response from the provider detailing the action taken or planned to be taken in relation to the recommendations.
Enter and View: Kensington Care Home
Healthwatch North East Lincolnshire
Date evidence capture began
Wednesday, 7 August, 2019
Date evidence capture finished
Wednesday, 7 August, 2019
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)