Enter and View: Kensington Care Home

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Summary of report content

Healthwatch North East Lincolnshire undertook an Enter and View visit to the Kensington Care Home on 7 August 2019.    This was part of a programme to assess the quality of care.  Healthwatch North East Lincolnshire spoke to staff and some residents and received responses from relatives to questionnaires.

Healthwatch North East Lincolnshire assessed the environment and décor of the home, safety of residents, quality of care and catering, and how the staff treated residents.  They found that the home promotes a welcoming environment, with compliments from residents and their relatives on the quality of the care provided.  Many of the home’s residents are from the local area and have been able to retain their sense of community and familiarity. The home has some creative ideas for the use of the outside space and are working towards making this a more inviting and utilised environment.  Staff were mostly positive, with all saying that they were adequately trained and supported in their roles with the majority saying that the most enjoyable part of their role was caring for and interacting with the residents.

There were 16 detailed recommendations on information to residents, the décor and furnishing of the home, improvements to the garden and having a structured activities schedule each week.

The report includes a response from the provider detailing the action taken or planned to be taken in relation to the recommendations.

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General details

Report title 
Enter and View: Kensington Care Home
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Wednesday, 7 August, 2019
Date evidence capture finished 
Wednesday, 7 August, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.