Healthwatch Bucks conducted an Enter and View visit to Keep Hill, a nursing care home that provides care for 9 people, most of whom have dementia.
They spoke to 5 residents, 1 visitor, and 3 members of staff. They focused on observations around how people were treated, personal choice, the privacy, similarities to 'being at home', quality of life.
They rated this home 3 stars out of 5. They found residents enjoyed activities when the staff engaged with them, however personal choice was limited for those living with dementia.
Healthwatch provided several recommendations:
- to have a pictorial menu on the noticeboard as well as a written one to help those who many not be able to read
- to offer residents a choice of what to eat and drink
- to make the garden more attractive with more plants, flowers and mowed lawn
- to start up a gardening club as two residents told us they had enjoyed gardening when they had their own homes
There was no service provider response in this report.
Enter and view: Keep Hill
Date evidence capture began
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?