Enter and view: Keep Hill

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Summary of report content

Healthwatch Bucks conducted an Enter and View visit to Keep Hill, a nursing care home that provides care for 9 people, most of whom have dementia. 

They spoke to 5 residents, 1 visitor, and 3 members of staff. They focused on observations around how people were treated, personal choice, the privacy, similarities to 'being at home', quality of life.

They rated this home 3 stars out of 5. They found residents enjoyed activities when the staff engaged with them, however personal choice was limited for those living with dementia. 

Healthwatch provided several recommendations: 

  •  to have a pictorial menu on the noticeboard as well as a written one to help those who many not be able to read
  • to offer residents a choice of what to eat and drink
  • to make the garden more attractive with more plants, flowers and mowed lawn
  • to start up a gardening club as two residents told us they had enjoyed gardening when they had their own homes

There was no service provider response in this report. 

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General details

Report title 
Enter and view: Keep Hill
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 10 July, 2019
Date evidence capture began 
Thursday, 16 May, 2019
Date evidence capture finished 
Thursday, 16 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.