Enter and view: Kallar Lodge Residential Home, Barking and Dagenham

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Summary of report content

Healthwatch Barking and Dagenham conducted an Enter and View visit to Kallar Lodge Residential Home on 27 February 2015. The team spoke with 12 residents, all female, on the day of the visit. 2 friends of residents were also engaged with during the visit. The team gathered service users experience of four key areas: nutrition, personal care, social activities and staff interaction. The team also observed general interaction between staff and residents and meal times. Residents were happy with all four areas although the feedback was, at times, not clear or completely accurate as some were living with dementia. Regarding nutrition, all residents found the quality of the food satisfactory. Not all residents were aware of the social activities available to them and some expressed that they would like more varied activities. The 2 friends of residents Healthwatch engaged with suggested more activities for the residents and noted that residents may get more involved with activities if they were made aware of them ahead of time. All residents who received help with their personal hygiene felt they were treated with respect and dignity by the staff. It was observed that all residents were clean and quickly helped when something was spilt or needed to go to the toilet. All residents expressed that they were very happy with the interaction they had with staff. Staff were considered, by the team, to be friendly and quick to respond to residents’ needs. As a result of this positive feedback, the home is recommended by the residents and friends engaged with on the day of the visit. Healthwatch Barking and Dagenham recommended increased communication with family and friends of residents about activities including outings. Kallar Lodge Residential Home responded to the report and informed Healthwatch Barking and Dagenham that the recommended practices were being acted on.

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General details

Report title 
Enter and view: Kallar Lodge Residential Home, Barking and Dagenham
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Friday, 27 February, 2015
Date evidence capture began 
Friday, 27 February, 2015
Date evidence capture finished 
Friday, 27 February, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Lifestyle and wellbeing
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.