Enter and view: John Low Pharmacy, County Durham

Download (PDF 641KB)

Summary of report content

Healthwatch County Durham conducted an Enter and View on John Low Ltd. Pharmacy, Blackhill, Consett, County Durham, a privately owned pharmacy. The visit was conducted on 14 September 2017 where 19 patients shared thier views. The visit was arranged as part of Healthwatch County Durham’s enter and view schedule. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the customers giving positive feedback about the staff, customer service and location of the pharmacy. Recommendations were made by the enter and view team which were read by the Head Pharmacist and will be acted upon where necessary. A response was provided by the pharmacy.

Would you like to look at:

General details

Report title 
Enter and view: John Low Pharmacy, County Durham
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Saturday, 14 October, 2017
Date evidence capture began 
Thursday, 14 September, 2017
Date evidence capture finished 
Thursday, 14 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.