Enter and view: Intermediate care at home

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Summary of report content

Healthwatch Wandsworth undertook enter and view visits to look at intermediate care at home, following previous enter and views on this kind of care.  They saw 14 patients on the visits and had 12 responses to the paper survey.

Patients were highly complementary about the service. They all wanted to receive care at home, they felt the therapists were kind and were grateful for the support. On the most part they felt they were progressing and getting better. Some patients reported long waiting times and this was the most significant negative theme that arose.

More patients reported not having had a discussion about what happens when they are no longer accessing the service than patients who did have this discussion. Only one of these, though, reported this as a problem. A third of patients didn’t know who they would contact if they had a similar problem in the future.

All patients understood their goals and most were involved in goal setting. Some patients reported that there was a lack of communication amongst the different services involved in their care.

The report contains six recommendations to improve the care provided by the service.


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General details

Report title 
Enter and view: Intermediate care at home
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Thursday, 1 October, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Integration of services
Quality of care
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.