Enter and view: Inspire Medical Centre, Rochdale

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Summary of report content

Healthwatch Rochdale undertook an Enter and View visit to Inspire Medical Practice in April 2017 where they spoke with 9 patients and additionally staff. The visit was agreed following patient feedback to Healthwatch. The report provides an overview of an interview with the Practice Manager as well as feedback from people using the service on the day. The key lines of the Healthwatch visit were: 1. How easy is it to get an appointment when you need it? 2. Are there any problems communicating with staff or doctors? 3. Are you satisfied with the treatment and service you receive here? 4. Are you aware that your GP Practice has a PPG (Patient Participation Group)? 5. If you have been unable to obtain an appointment at your GP practice for same day appointments have the receptionist signposted you to the 7-day access service? 6. Overall how would you rate the service you received at your GP Practice? The report reflects the appreciation shown by the majority of respondents in relation to the care and treatment provided at Inspire Medical Centre. A variety of recommendations were made from reviewing the information on display in the practice right through to getting a replacement sharps bin for one of the consulting rooms. The practice responded to the feedback within the report and in general terms, provided an overview of the points raised giving them context and clarity for the reader.

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General details

Report title 
Enter and view: Inspire Medical Centre, Rochdale
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Friday, 28 April, 2017
Date evidence capture began 
Friday, 28 April, 2017
Date evidence capture finished 
Friday, 28 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.