Enter and view: InHealth Pain Management Solutions

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Summary of report content

Between August and November 2017, Healthwatch Shropshire carried out a series of announced enter and view visits to InHealth Pain Management Solutions (IPMS) clinics in the area. They are an independent provider of consultant-led, multidisciplinary team-delivered community pain clinics. The purpose of the visits was to speak to patients and find out about their experiences accessing the service, getting an appointment and their views of the service itself. The Authorised Representatives (ARs) on the visit team spoke to patients / carers in the waiting room and asked them if they were happy to complete a questionnaire. The representatives engaged with a total of 38 service users and 7 members of staff. The visit teams reported that the majority of patients they spoke to were very complimentary about the service they were receiving and most had developed very strong connections with the practitioner they were seeing. 89% of people who answered the question said they were likely or very likely to recommend IPMS to their family and friends. However, practical issues were highlighted in relation to the various clinic locations and waiting times were reported to be too long, as well as a perception of staff shortages. The report makes 7 recommendations, including suggestions to improve provision of information and collecting feedback, reviewing the geographical spread of therapies throughout the country to minimise patient travel and upgrading the appointment booking system. The provider gave a detailed response to the report and its recommendations, addressing the suggestions and outlining plans to implement them.

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General details

Report title 
Enter and view: InHealth Pain Management Solutions
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 30 January, 2018
Date evidence capture began 
Tuesday, 29 August, 2017
Date evidence capture finished 
Wednesday, 8 November, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Cancellation
Communication between staff and patients
Quality of appointment
Quality of care
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6712

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Pain management clinics

Details of people who shared their views

Number of people who shared their views 
45
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.