Summary of report contentBetween August and November 2017, Healthwatch Shropshire carried out a series of announced enter and view visits to InHealth Pain Management Solutions (IPMS) clinics in the area. They are an independent provider of consultant-led, multidisciplinary team-delivered community pain clinics. The purpose of the visits was to speak to patients and find out about their experiences accessing the service, getting an appointment and their views of the service itself. The Authorised Representatives (ARs) on the visit team spoke to patients / carers in the waiting room and asked them if they were happy to complete a questionnaire. The representatives engaged with a total of 38 service users and 7 members of staff. The visit teams reported that the majority of patients they spoke to were very complimentary about the service they were receiving and most had developed very strong connections with the practitioner they were seeing. 89% of people who answered the question said they were likely or very likely to recommend IPMS to their family and friends. However, practical issues were highlighted in relation to the various clinic locations and waiting times were reported to be too long, as well as a perception of staff shortages. The report makes 7 recommendations, including suggestions to improve provision of information and collecting feedback, reviewing the geographical spread of therapies throughout the country to minimise patient travel and upgrading the appointment booking system. The provider gave a detailed response to the report and its recommendations, addressing the suggestions and outlining plans to implement them.
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Enter and view: InHealth Pain Management Solutions
Date of publication
Tuesday, 30 January, 2018
Date evidence capture began
Tuesday, 29 August, 2017
Date evidence capture finished
Wednesday, 8 November, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Quality of appointment
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Pain management clinics
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?