Enter and view: Ingrebourne Medical Centre, Havering

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Summary of report content

Enter and View visit undertaken by representatives of Healthwatch Havering who have been duly authorised by the Board to carry out visits. Finding of the visit: • A clean and well-kept surgery in need of a makeover. • Plenty of notices in the reception area, signposting patients to various services such as blood tests, the Patient Participation Group (PPG) and the GP Hub. • Wheelchair access was good and there was clear guidance as to how to inform the receptionist of arrival. • No electronic check-in for patients but this is not a necessity for such a small practice. • A very good, very comprehensive practice leaflet which gives details of all administrative and nursing staff, details of how to obtain test results, and the out of hours service. The website is also excellent and was last updated February/March. • Online booking was available but not particularly well-advertised. • No hearing loop had been installed in either reception or consulting rooms. • Repairs completed as highlighted in recent Care Quality Commission (CQC) report. • Staff have now received the requested fire training and all relevant training required. • PPG mainly operated by communication via email and surveys. There are about 10-12 members. • Practice nurses have undergone recent chaperone training. Conclusions and recommendations: • Sensible that this practice amalgamate with the practice next door. • Improved nurse practitioner area. • A loop system to be installed for hearing impaired patients.

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General details

Report title 
Enter and view: Ingrebourne Medical Centre, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 1 May, 2017
Date evidence capture began 
Friday, 19 May, 2017
Date evidence capture finished 
Friday, 19 May, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Cancellation
Car parking access
Cleanliness hygiene and infection control
Complaints procedure
Decor
Interpreters
Staff training
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6491

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 
Diabetes

Details of people who shared their views

Number of people who shared their views 
5
Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.