Summary of report contentEnter and View visit undertaken by representatives of Healthwatch Havering who have been duly authorised by the Board to carry out visits. Finding of the visit: • A clean and well-kept surgery in need of a makeover. • Plenty of notices in the reception area, signposting patients to various services such as blood tests, the Patient Participation Group (PPG) and the GP Hub. • Wheelchair access was good and there was clear guidance as to how to inform the receptionist of arrival. • No electronic check-in for patients but this is not a necessity for such a small practice. • A very good, very comprehensive practice leaflet which gives details of all administrative and nursing staff, details of how to obtain test results, and the out of hours service. The website is also excellent and was last updated February/March. • Online booking was available but not particularly well-advertised. • No hearing loop had been installed in either reception or consulting rooms. • Repairs completed as highlighted in recent Care Quality Commission (CQC) report. • Staff have now received the requested fire training and all relevant training required. • PPG mainly operated by communication via email and surveys. There are about 10-12 members. • Practice nurses have undergone recent chaperone training. Conclusions and recommendations: • Sensible that this practice amalgamate with the practice next door. • Improved nurse practitioner area. • A loop system to be installed for hearing impaired patients.
Would you like to look at:
Enter and view: Ingrebourne Medical Centre, Havering
Date of publication
Monday, 1 May, 2017
Date evidence capture began
Friday, 19 May, 2017
Date evidence capture finished
Friday, 19 May, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?