Summary of report content
Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited Hurlfield Dental Practice on 30/11/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found a busy and well organised surgery, which had very positive feedback on the service from patients and staff. The building is very well presented but old, and much extended, which means there are some limitations to access, and to the modifications that can be done to improve access. The recommendations within the report state some modification of doorways could improve wheelchair access: some on the ground floor could be made wider, and the entry door made easier to open or an electronic door system be installed. Exploration of patterns in the DNAs and /or a text-based reminder system may improve attendance and efficiency. To explore alternative storage options for paper records and archives, currently filling up one of the downstairs rooms, in order to free up space to provide a disabled toilet. To look at lowering a section of the existing reception desk for wheelchair users or provide another suitable alternative.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.