Enter and view: Hurlfield Dental Practice

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Summary of report content

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited Hurlfield Dental Practice on 30/11/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found a busy and well organised surgery, which had very positive feedback on the service from patients and staff. The building is very well presented but old, and much extended, which means there are some limitations to access, and to the modifications that can be done to improve access. The recommendations within the report state some modification of doorways could improve wheelchair access: some on the ground floor could be made wider, and the entry door made easier to open or an electronic door system be installed. Exploration of patterns in the DNAs and /or a text-based reminder system may improve attendance and efficiency. To explore alternative storage options for paper records and archives, currently filling up one of the downstairs rooms, in order to free up space to provide a disabled toilet. To look at lowering a section of the existing reception desk for wheelchair users or provide another suitable alternative.

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General details

Report title 
Enter and view: Hurlfield Dental Practice
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Monday, 30 November, 2015
Date evidence capture began 
Monday, 30 November, 2015
Date evidence capture finished 
Monday, 30 November, 2015
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Healthwatch reference number 
Rep-6160

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.