Enter and view: Hull Royal Infirmary

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Summary of report content

Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned visit following Healthwatch Kingston upon Hull have receiving a number of contacts from patients regarding discharge from Hull Royal Infirmary (HRI). These contacts have related to delays in leaving HRI once patients have been discharged by Consultants. The purpose of this visit is to ascertain reasons for delays in patients leaving the hospital and gather patient opinion of the discharge process. Healthwatch Kingston upon Hull visited HRI on 18/03/2015. Hull Royal Infirmary (HRI) is one of two sites operated by Hull & East Yorkshire Hospitals NHS Trust (HEYHT). HEYHT were established in October 1999 following the merger of the Royal Hull Hospitals NHS Trust and East Yorkshire Hospitals NHS Trust. The summary of findings highlighted observations from the enter and view team in the following areas; timing, communications and process. The recommendation informed that HEYH to conduct a review as to the use of ‘Ticket Home’ and its inclusion in discharge processes. HEYH to ensure that a Trust discharge process, suitable for use by all wards and to include responsibility for PTS transport booking and liaison, is adhered to. HEYH to conduct review of patient lounge usage and staffing, and its inclusion in discharge processes. HEYH to conduct a review of IDL timescales and reasons for delays.

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General details

Report title 
Enter and view: Hull Royal Infirmary
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Wednesday, 18 March, 2015
Date evidence capture began 
Wednesday, 18 March, 2015
Date evidence capture finished 
Wednesday, 18 March, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Continuity of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.