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Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Hugh Myddelton House on 05/02/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed, Healthwatch Enfield found that much of the care provided at Hugh Myddelton House is of a high standard and many of the staff are greatly appreciated for their kindly attitude and hard work. Healthwatch Enfield were impressed with the manager and noted that she and her deputy demonstrated good understanding of the needs for individualised care planning and were focused on continuous improvements to the home. However, Healthwatch Enfield heard from residents and relatives of concerns about the attitude and competence of some of the night staff, and about the lack of adequate appropriate activities for the complex client group who live in this nursing home. We believe that these are the two key areas where improvements are needed. There were 16 recommendations in this report which included areas around the themes of provision of activities, use of internet for residents, opportunities for physical exercise, opportunities for going out, photos of staff, accessibility of call bells, Communications skills training, equality and diversity training, manual handling training, overnight stays for relatives, volunteer involvement, access to mental health services and hygiene.

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