Enter and view: Hugh Myddelton House

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Hugh Myddelton House on 05/02/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed, Healthwatch Enfield found that much of the care provided at Hugh Myddelton House is of a high standard and many of the staff are greatly appreciated for their kindly attitude and hard work. Healthwatch Enfield were impressed with the manager and noted that she and her deputy demonstrated good understanding of the needs for individualised care planning and were focused on continuous improvements to the home. However, Healthwatch Enfield heard from residents and relatives of concerns about the attitude and competence of some of the night staff, and about the lack of adequate appropriate activities for the complex client group who live in this nursing home. We believe that these are the two key areas where improvements are needed. There were 16 recommendations in this report which included areas around the themes of provision of activities, use of internet for residents, opportunities for physical exercise, opportunities for going out, photos of staff, accessibility of call bells, Communications skills training, equality and diversity training, manual handling training, overnight stays for relatives, volunteer involvement, access to mental health services and hygiene.

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General details

Report title 
Enter and view: Hugh Myddelton House
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Thursday, 5 February, 2015
Date evidence capture began 
Thursday, 5 February, 2015
Date evidence capture finished 
Thursday, 5 February, 2015
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Building and facilities
Communication between staff and patients
Food and nutrition
Information providing
Public involvement
Quality of appointment
Quality of regulation
Quality of staffing
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6004

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.