Summary of report content
Healthwatch County Durham undertook an Enter and View visit to Howlish Hall Nursing Home on 25 February 2020. This was part of a programme of positive enter and view activity of local care homes. Howlish Hall approached Healthwatch County Durham to be part of this programme. They spoke to 12 individual residents, carers, family members and staff, using a set of appreciative questions to prompt people to describe good practice they had experienced or seen.
Residents felt that the home was homely and comfortable. There were good interactions and relationships between staff and residents. Staff felt that the home was very enjoyable to work in. People appreciated the activities on offer, but there were requests for more. Residents had a choice of menu at mealtimes.
There were 4 recommendations about keeping up the positive atmosphere and level of service in the home, responding to suggestions for more activities, and introducing some dementia friendly touches to the décor.
The report contains a response from the service provider setting out the actions they have taken in response to the recommendations.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.