Healthwatch County Durham undertook an Enter and View visit to Howlish Hall Nursing Home on 25 February 2020. This was part of a programme of positive enter and view activity of local care homes. Howlish Hall approached Healthwatch County Durham to be part of this programme. They spoke to 12 individual residents, carers, family members and staff, using a set of appreciative questions to prompt people to describe good practice they had experienced or seen.
Residents felt that the home was homely and comfortable. There were good interactions and relationships between staff and residents. Staff felt that the home was very enjoyable to work in. People appreciated the activities on offer, but there were requests for more. Residents had a choice of menu at mealtimes.
There were 4 recommendations about keeping up the positive atmosphere and level of service in the home, responding to suggestions for more activities, and introducing some dementia friendly touches to the décor.
The report contains a response from the service provider setting out the actions they have taken in response to the recommendations.
Enter and View: Howlish Hall Nursing Home
Healthwatch County Durham
Date of publication
Wednesday, 18 March, 2020
Date evidence capture began
Tuesday, 25 February, 2020
Date evidence capture finished
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)