Enter and view: Horsham Hospital August 2017

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Summary of report content

Healthwatch West Sussex conducted an Enter and View at Horsham Hospital on 27/07/2017. This visit was arranged as part of the Enter and View schedule where 31 people gave their experiences of using the following services; Dermatology; Outpatients; X-Ray; Podiatry; Minor Injuries and Phlebotomy. Everyone spoken to said they did not have a problem with the hospital and included positive comments on several services. The issue of concern raised by the majority of people spoken to was that there were not enough parking spaces, particularly for Blue Badge Holders, not enough space to manoeuvre and there is not a safe pathway from the car park to the hospital entrance. The following recommendations were made: • Horsham District Council consider making the pay-machines for the car park pay-on-exit and review the disabled parking allocation. • The hospital owners and Horsham District Council to review the car park layout, to ensure patient safety when getting from the parking to the entrance of the hospital. In response, Horsham Hospital was in the process of redesigning the car park.

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General details

Report title 
Enter and view: Horsham Hospital August 2017
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Thursday, 27 July, 2017
Date evidence capture began 
Thursday, 27 July, 2017
Date evidence capture finished 
Thursday, 27 July, 2017
Type of report 
Enter and view
Key themes 
Car parking access
Health and safety
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Ear, nose and throat
Minor injuries unit

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.