Enter and view: Hooton Chase Care home

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Summary of report content

Healthwatch Cheshire West conducted an enter and view visit at Hooton Chase Care Home. Hooton Chase provides a care home service without nursing for up to 12 people with learning disabilities. It operates as a limited company by the non-resident owner in association with two other care homes on the Wirral. There is a homely and caring atmosphere in this older home where residents are encouraged to get involved in the tasks of day to day living. The small number of residents have a wide age range and a wide range of need. All the staff carry out a range of roles, and adapts to what is needed on the day. The acting manager appears to be doing a good job though under pressure with many tasks to juggle; perhaps needs experience of wider management functions and knowledge of some relevant local organisations that the home could work with, to expand the resident‟s social life Recommendations - Overall management should be strengthened to help to ensure that policies and procedures are better understood, including the regular review of care plans and to enable the residents to get more from life. - Catering arrangements could be organised perhaps a weekly menu choice with the residents; to perhaps become more cost effective. A more systematic and more proactive approach to promoting healthy eating. - Greater capacity could be brought to arranging activities by enhancing links to other homes, local agencies and the wider community. - Some investment in the garden area could help to enhance residents' use and enjoyment of this facility. Service provider response We did not know about the visit as it had been arranged with the old manager. We had a lot of things going on that day so staff were a bit under pressure when the visit happened. Representatives were pleasant and polite they answered any questions put to them. Service users have a great range of food offered to them as our fridge and freezers are always full. Service users can use the gardens at time and have an assortment of games with which to use when outside, it just happened to be a dull day when the visit happened, not sure if the representatives where shown the green houses or outside gardening area that we have which the services users take great pride in.

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General details

Report title 
Enter and view: Hooton Chase Care home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 13 May, 2015
Date evidence capture began 
Wednesday, 13 May, 2015
Date evidence capture finished 
Wednesday, 13 May, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of treatment
Support
Healthwatch reference number 
Rep-5288

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Learning disability service

Details of people who shared their views

Number of people who shared their views 
8
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.