Enter and view: Honister Residential Home, Hertfordshire

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Summary of report content

In September 2016 Healthwatch Hertfordshire carried out a enter and view visit to Honister Residential Care. The purpose of the visit was to explore the resident’s quality of life in respect of environment, leisure and services, digital inclusion and food and drink. Healthwatch Hertfordshire at the time of the visit was conducting a rolling programme of Enter and View visits to care homes/nursing homes, the Honister Residential Care Home was part of that programme. The report identified the following areas of good practice: • Good friendly and caring staff. • Good training and education opportunities for staff. • Lots of compliments from visitors and relatives. • Manager aware of the needs of the environment and has plans for improvements. • Manager has plans for fund raising for a minibus. • Excellent care plans for residents. This should be shown to other organisations as an example of good practice. • Staff treat residents with dignity and respect. • Homely cooked food. • Staff respect resident’s wishes. There were 14 recommendations made within the report and the provider response was included throughout, the responses highlighted where immediate or planned action was agreed.

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General details

Report title 
Enter and view: Honister Residential Home, Hertfordshire
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Thursday, 22 September, 2016
Date evidence capture began 
Thursday, 22 September, 2016
Date evidence capture finished 
Thursday, 22 September, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Food and nutrition
Quality of care
Quality of staffing
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.