Enter and view: Hollybank House

Download (PDF 386KB)

Summary of report content

Healthwatch Derbyshire conducted an enter and view visit on Ashcroft care home, a privately run residential home offering care and nursing to elderly residents including those who have dementia, and can alsoprovide care for younger adults and those who have additional physical disability. At the time of the visit there were 39 residents. The home has 35 rooms, five of which can provide double occupancy. The visit was arranged as Healthwatch Derbyshire invited local health and social care organisations to nominate services where an Enter & View was considered suitable and would benefit both the service and the provider and/or commissioner of that service, and Hardwick Clinical Commissioning Group nominated this service. Observation by the Enter and View representatives reported that the décor is generally very pleasant and an on-going programme of refurbishment is in place, that residents appear to be happy with the care received and four residents were interviewed and all expressed satisfaction with their care. Good practice observed included: - The cook asks each resident in the morning for their choice of lunch and dinner - Residents’ choice of preferred gender of care staff to support them is identified - Activities co-ordinator offers a range of activities to cater for differing tastes - Bedroom door signs are suitably personalised The report contains 8 recommendations, including; - To consider creating a designated disabled parking bay for visitors - To ensure information leaflets for visitors in the entrance area are better arranged/presented - To consider providing relatives/visitors with an appropriate space where they can sit and talk to their loved ones The report includes a response from the service provider.

Would you like to look at:

General details

Report title 
Enter and view: Hollybank House
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Friday, 19 January, 2018
Date evidence capture began 
Wednesday, 6 December, 2017
Date evidence capture finished 
Wednesday, 6 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.