Summary of report contentHealthwatch Derbyshire conducted an enter and view visit on Ashcroft care home, a privately run residential home offering care and nursing to elderly residents including those who have dementia, and can alsoprovide care for younger adults and those who have additional physical disability. At the time of the visit there were 39 residents. The home has 35 rooms, five of which can provide double occupancy. The visit was arranged as Healthwatch Derbyshire invited local health and social care organisations to nominate services where an Enter & View was considered suitable and would benefit both the service and the provider and/or commissioner of that service, and Hardwick Clinical Commissioning Group nominated this service. Observation by the Enter and View representatives reported that the décor is generally very pleasant and an on-going programme of refurbishment is in place, that residents appear to be happy with the care received and four residents were interviewed and all expressed satisfaction with their care. Good practice observed included: - The cook asks each resident in the morning for their choice of lunch and dinner - Residents’ choice of preferred gender of care staff to support them is identified - Activities co-ordinator offers a range of activities to cater for differing tastes - Bedroom door signs are suitably personalised The report contains 8 recommendations, including; - To consider creating a designated disabled parking bay for visitors - To ensure information leaflets for visitors in the entrance area are better arranged/presented - To consider providing relatives/visitors with an appropriate space where they can sit and talk to their loved ones The report includes a response from the service provider.
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Enter and view: Hollybank House
Date of publication
Friday, 19 January, 2018
Date evidence capture began
Wednesday, 6 December, 2017
Date evidence capture finished
Wednesday, 6 December, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Another long-term condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)