Enter and view: Holly Lodge nursing home

Download (PDF 287KB)

Summary of report content

Healthwatch Surrey conducted an enter and view visit on Holly Lodge, a privately owned nursing home in Camberley, providing care and accommodation for up to 60 residents including those with dementia. This Enter and View visit was carried out as part of a wider project by Healthwatch Surrey into how well care homes in Surrey are 'relationship centred’ - focusing on activity based care and supporting people to continue to be as active and independent as possible. Observations from the enter and view representatives were summarized as: • The residents and their environment looked clean and tidy • We saw evidence of interaction between staff and residents, some who were complimentary about the service and staff. • The Manager was friendly and approachable. • Washroom and toilet facilities were clean and accessible. • There are good accessible disabled facilities for residents and visitors. There were no recommendations or conclusion published in the report, however it does mention that the findings in this report will be considered alongside the findings of the other twenty four Care Homes that were part of a programme of visits exploring activities provision of these services in Surrey. A summary report will be published in January including further conclusions and recommendations of the programme. A brief response from the service provider is included in the report.

Would you like to look at:

General details

Report title 
Enter and view: Holly Lodge nursing home
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Wednesday, 21 December, 2016
Date evidence capture began 
Monday, 7 November, 2016
Date evidence capture finished 
Monday, 7 November, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.