Summary of report contentHealthwatch Surrey conducted an enter and view visit on Holly Lodge, a privately owned nursing home in Camberley, providing care and accommodation for up to 60 residents including those with dementia. This Enter and View visit was carried out as part of a wider project by Healthwatch Surrey into how well care homes in Surrey are 'relationship centred’ - focusing on activity based care and supporting people to continue to be as active and independent as possible. Observations from the enter and view representatives were summarized as: • The residents and their environment looked clean and tidy • We saw evidence of interaction between staff and residents, some who were complimentary about the service and staff. • The Manager was friendly and approachable. • Washroom and toilet facilities were clean and accessible. • There are good accessible disabled facilities for residents and visitors. There were no recommendations or conclusion published in the report, however it does mention that the findings in this report will be considered alongside the findings of the other twenty four Care Homes that were part of a programme of visits exploring activities provision of these services in Surrey. A summary report will be published in January including further conclusions and recommendations of the programme. A brief response from the service provider is included in the report.
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Enter and view: Holly Lodge nursing home
Date of publication
Wednesday, 21 December, 2016
Date evidence capture began
Monday, 7 November, 2016
Date evidence capture finished
Monday, 7 November, 2016
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?