Enter and view: Holdforth unit University Hospital, Hartlepool

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Summary of report content

Healthwatch members visited the Holdforth Nurse Led, out of hospital 36 bedded Community Rehabilitation Unit. Members were welcomed by the Senior Clinical Matron. There was a small adequate gym, well equipped day room. Members were impressed with the décor which used colours to assist dementia patients. The Unit was fully staffed and there was a nurse with training in dementia. A volunteer attends the unit to speak to those patients without visitors. There is a drop in session once a week for patients, family members, carers and staff. The wards, toilets and bathrooms/shower room were very clean. Members spoke to 25 patients and visiting family members. Findings included; everyone felt safe in the unit. Patients and family visitors expressed their view that all staff on the Unit treated them with kindness, caring and respect. Patients felt their care was focused on their needs. Patients also felt that their health needs were being met. Members felt that the unit was outstanding. Matron sets an ‘impeccably high standard’ for herself and her staff. Hardworking and caring staff was evidenced in the whole Unit. It was felt that Matrons and the staff should be commended by the Trust and copied as ‘good practice’. Recommendations; to change the present menus on perhaps a three/four weekly basis.

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General details

Report title 
Enter and view: Holdforth unit University Hospital, Hartlepool
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Thursday, 21 September, 2017
Date evidence capture began 
Thursday, 21 September, 2017
Date evidence capture finished 
Thursday, 21 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
End of life care

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.