Enter and view: Hinstock Manor Residential Care Home

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Summary of report content

Healthwatch Shropshire conducted an announced Enter and View visit at Hinstock Manor Residential Care Home on the 27th March 2019. They spoke to two members of staff and nine residents. They observed the environment and completed an observation checklist based on The King's Fund environment assessment tool: 'is your care home Dementia friendly?'. 

They found that staff worked effectively and care, the decor was not Dementia friendly, the new decor and bedrooms were light and airy, and residents were supported to make their own choices.

Healthwatch made the following recommendations; to ensure redecoration is consistently 'Dementia Friendly' across the whole home with particularly attention to carpet choice, toilet seats, signage, handrails and lighting, to ensure the outside area is safe and secure, to update their website, to increase font size on the menus, and to include more exercise in the activities. 

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General details

Report title 
Enter and view: Hinstock Manor Residential Care Home
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Wednesday, 29 May, 2019
Date evidence capture began 
Wednesday, 27 March, 2019
Date evidence capture finished 
Wednesday, 27 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.