Enter and view: Hilton Lodge Care Home, Barnet

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to Hilton Lodge Care Home on 4 February 2015. The team engaged with residents, relatives and members of staff during the visit. The team considered the home to be well run, acknowledging the positive feedback from residents and relatives. The residents deemed the staff to be kind and caring, reflecting the team’s observations. Residents engaged with activities when they were held, although there was no activity coordinator. Although the care plan the team viewed appeared comprehensive, none of the residents were aware that they had one in place. Their relatives, however, did know about the care plans. Staff felt supported and trained for their role. There was an issue raised with staff not wearing name badges despite caring for residents with dementia. The physical environment raised some concerns. The team felt the home could be redecorated and parking was deemed an issue, particularly in regard to access for emergency services. The report made a number of recommendations. These included improving the home’s safety; fitting gates at the top of stairs and labelling doors. In addition, it was recommended that staff wear name badges and give the residents the opportunity to clean their hands prior to eating. The report included a response from the service provider. The recommendations were acknowledged with some being acted on and some being considered.

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General details

Report title 
Enter and view: Hilton Lodge Care Home, Barnet
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 4 February, 2015
Date evidence capture began 
Wednesday, 4 February, 2015
Date evidence capture finished 
Wednesday, 4 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.