Summary of report contentHealthwatch Barnet conducted an announced Enter and View visit to Hilton Lodge Care Home on 4 February 2015. The team engaged with residents, relatives and members of staff during the visit. The team considered the home to be well run, acknowledging the positive feedback from residents and relatives. The residents deemed the staff to be kind and caring, reflecting the team’s observations. Residents engaged with activities when they were held, although there was no activity coordinator. Although the care plan the team viewed appeared comprehensive, none of the residents were aware that they had one in place. Their relatives, however, did know about the care plans. Staff felt supported and trained for their role. There was an issue raised with staff not wearing name badges despite caring for residents with dementia. The physical environment raised some concerns. The team felt the home could be redecorated and parking was deemed an issue, particularly in regard to access for emergency services. The report made a number of recommendations. These included improving the home’s safety; fitting gates at the top of stairs and labelling doors. In addition, it was recommended that staff wear name badges and give the residents the opportunity to clean their hands prior to eating. The report included a response from the service provider. The recommendations were acknowledged with some being acted on and some being considered.
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Enter and view: Hilton Lodge Care Home, Barnet
Date evidence capture began
Wednesday, 4 February, 2015
Date evidence capture finished
Wednesday, 4 February, 2015
Type of report
Enter and view
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)