Enter and view: Hilton House Care Home

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Summary of report content

Healthwatch Stoke-on-Trent conducted an enter and view visit on Hilton House, a privately run care home which provides care and accommodation for up to 55 residents, the majority of which have a diagnosis of dementia. Five of the beds are part of a “Brokerage Service” contract agreed with Stoke-on-Trent City Council offering “respite care” (there is no similar arrangement/contract with Staffordshire County Council). The age range for residents is between 57 and 98 years with many residents being over the age of 80. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - The home was welcoming, staff responsive to the needs of its’ residents, appeared to treat them with dignity and respect. - The Home is a large building but it felt “homely” bright and with good and open spaces for the residents to move around or if they needed to be escorted and supported by staff. - Residents had a good choice of food at meal times. Healthwatch Stoke-on-Trent made no recommendations in the report. The report does not include a response from the provider.

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General details

Report title 
Enter and view: Hilton House Care Home
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 23 September, 2016
Date evidence capture began 
Tuesday, 23 August, 2016
Date evidence capture finished 
Tuesday, 23 August, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Careplan
Activity Coordinator
Healthwatch reference number 
Rep-5570

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Stoke-on-Trent City Council
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.