Summary of report contentHealthwatch Stoke-on-Trent conducted an enter and view visit on Hilton House, a privately run care home which provides care and accommodation for up to 55 residents, the majority of which have a diagnosis of dementia. Five of the beds are part of a “Brokerage Service” contract agreed with Stoke-on-Trent City Council offering “respite care” (there is no similar arrangement/contract with Staffordshire County Council). The age range for residents is between 57 and 98 years with many residents being over the age of 80. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - The home was welcoming, staff responsive to the needs of its’ residents, appeared to treat them with dignity and respect. - The Home is a large building but it felt “homely” bright and with good and open spaces for the residents to move around or if they needed to be escorted and supported by staff. - Residents had a good choice of food at meal times. Healthwatch Stoke-on-Trent made no recommendations in the report. The report does not include a response from the provider.
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Enter and view: Hilton House Care Home
Date of publication
Friday, 23 September, 2016
Date evidence capture began
Tuesday, 23 August, 2016
Date evidence capture finished
Tuesday, 23 August, 2016
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Stoke-on-Trent City Council
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?