Enter and view: Hillside Care Home, Cheshire East

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Summary of report content

This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 10th February 2015. Overall observations for this home: Promoted independence for residents/ Encouraged mobility both inside and outside the home/ Provided stimulation and social activity Summary: Hillside is a small privately owned Care home. The general impression from the is that adequate standards of care and activity within Hillside Care Home are provided, but certain aspects of social activities could have been improved. Residents are given choices about food and what clothing they wear. Staff members encourage maintenance of independence in mobility and help with aspects of personal care when required. The authorised representatives divided their findings into the following themes: Welcome/ Security of building/ Staff/Residents/ Relatives and Friends/ Meals and Drinks/ Communication and Social activity/ Environment, furnishings and building. Their final Conclusions were as follows: In conclusion, after the initial unfortunate start to visit, the Manager went to great lengths to provide us with as much information as possible. It is evident that the staff are under pressure to meet the resident’s needs, but are kind and friendly in their interactions with everyone and appear to know their residents well. The residents would benefit from more opportunities to engage in social activities both in the care home and with outside visits.

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General details

Report title 
Enter and view: Hillside Care Home, Cheshire East
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Tuesday, 10 February, 2015
Date evidence capture began 
Tuesday, 10 February, 2015
Date evidence capture finished 
Tuesday, 10 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.