Summary of report contentHealthwatch Wirral conducted an enter and view visit on Hazelwell Care Home, a privately run residential home in Birkenhead, providing specialist personalized care for elderly people with varying degrees of dementia Accommodation for up to 23 residents is provided over 3 floors accessed by stairs or lift. The visit was arranged as Healthwatch Wirral wished to visit in response to feedback they had received about the service. Conclusions of the Enter and View representatives included: At the time of our visit the residents appeared to be well cared for and happy A small number of areas within the home would benefit from a refurbishment and the garden at the rear could be improved. The computer system used by the home and demonstrated to Healthwatch Authorised Representatives was comprehensive and professional. Healthwatch Wirral made 5 recommendations: » Continue with the programme of refurbishment throughout the home. » Consider a more stimulating and ‘Dementia Friendly’ environment when planning the refurbishment. » Consider an alternative to using the child gate to access the basement The report includes a brief response from the provider.
Would you like to look at:
Enter and view: Hillgrove residential home
Date evidence capture began
Friday, 25 August, 2017
Date evidence capture finished
Friday, 25 August, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?