Enter and view: Hillgrove residential home

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on Hazelwell Care Home, a privately run residential home in Birkenhead, providing specialist personalized care for elderly people with varying degrees of dementia Accommodation for up to 23 residents is provided over 3 floors accessed by stairs or lift. The visit was arranged as Healthwatch Wirral wished to visit in response to feedback they had received about the service. Conclusions of the Enter and View representatives included:  At the time of our visit the residents appeared to be well cared for and happy  A small number of areas within the home would benefit from a refurbishment and the garden at the rear could be improved.  The computer system used by the home and demonstrated to Healthwatch Authorised Representatives was comprehensive and professional. Healthwatch Wirral made 5 recommendations: » Continue with the programme of refurbishment throughout the home. » Consider a more stimulating and ‘Dementia Friendly’ environment when planning the refurbishment. » Consider an alternative to using the child gate to access the basement The report includes a brief response from the provider.

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General details

Report title 
Enter and view: Hillgrove residential home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Friday, 25 August, 2017
Date evidence capture began 
Friday, 25 August, 2017
Date evidence capture finished 
Friday, 25 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.