Enter and view: Hillcrest Residential Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Hillcrest Residential Care Home, a residential home offering care and support for older persons' and those with Dementia, on 19 March 2014. Enter and View Authorised Representatives observed that staff were welcoming and friendly and noted good interaction between staff members and between the residents and staff. Residents spoken to said they were well looked after and the food was delicious. The visiting team reported the pleasant smell of cooking on the ground floor during their visit. Authorised Representatives felt that internal decoration needed some investment and were told that a refurbishment is underway but they reported that there did not seem to be evidence to support this. The report notes that residents all appeared happy and contented with most mentioning how good the food was. The Authorised Representatives spoke to one visitor who reported being very pleased with the care her husband was receiving, she said that she had moved him from a previous home because she was not satisfied with the care there. There was no management available to the visiting team but they felt that the staff coped well with their questions. The report suggests that Dementia best practice guidelines should be considered for all aspects of life in the dementia unit, and that there should be action taken to reduce the number of falls recorded in the accident book. There was no provider response included within the report.

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General details

Report title 
Enter and view: Hillcrest Residential Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 19 March, 2014
Date evidence capture began 
Wednesday, 19 March, 2014
Date evidence capture finished 
Wednesday, 19 March, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.