Summary of report contentHealthwatch Rochdale conducted an Enter and View on Highfield Manor Elderly Care Home on 16th November 2018 as part of a programme of announced Enter and View visits to care homes in the Rochdale borough. Observations and questionnaires were used to evaluate 8 care quality indicators developed by Independent Age including that a good care home should have: strong, visible management; staff with time and skills to do their job; good knowledge of each individual and how their needs may be changing; a varied programme of activities; offer quality, choice and flexible meals; ensure residents can regularly see health professionals; accommodate residents personal, cultural and lifestyle needs; and be an open environment where feedback is actively sought and used. The report stated that the management team of the care home aim to improve the quality of care provided and that they have sufficient staff training. The staff were observed helping residents in a friendly manner but one family member reported that more carers were needed. Residents' individual care plans were put in place and family members commented that the home responds well when the residents' needs change. A range of food and drink were offered to residents with choice and flexibility. Staff reported that residents had access to regular health care and check ups. The environment was well decorated and the outdoor area featured seating and plants, but there were problems with hot water in some bedrooms. There was also reports of priests visiting the home to read from the bible. The visit showed that the care home met some of the indicator requirements but some are not fully met. Healthwatch Rochdale suggested the following recommendations: continue to attend the HMR Caring Together Network to learn from best practice; display residents' names on doors to make the home more dementia friendly; provide a range of multi-sensory activities for those with dementia; provide accessible picture board of food choices; and introduce a 'You Said, We Did' board for residents and staff feedback.
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Enter and view: Highfield Manor
Date of publication
Friday, 30 November, 2018
Date evidence capture began
Friday, 16 November, 2018
Date evidence capture finished
Friday, 16 November, 2018
Type of report
Enter and view
Building and facilities
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?