Enter and view: Highfield Manor

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Summary of report content

Healthwatch Rochdale conducted an Enter and View on Highfield Manor Elderly Care Home on 16th November 2018 as part of a programme of announced Enter and View visits to care homes in the Rochdale borough. Observations and questionnaires were used to evaluate 8 care quality indicators developed by Independent Age including that a good care home should have: strong, visible management; staff with time and skills to do their job; good knowledge of each individual and how their needs may be changing; a varied programme of activities; offer quality, choice and flexible meals; ensure residents can regularly see health professionals; accommodate residents personal, cultural and lifestyle needs; and be an open environment where feedback is actively sought and used. The report stated that the management team of the care home aim to improve the quality of care provided and that they have sufficient staff training. The staff were observed helping residents in a friendly manner but one family member reported that more carers were needed. Residents' individual care plans were put in place and family members commented that the home responds well when the residents' needs change. A range of food and drink were offered to residents with choice and flexibility. Staff reported that residents had access to regular health care and check ups. The environment was well decorated and the outdoor area featured seating and plants, but there were problems with hot water in some bedrooms. There was also reports of priests visiting the home to read from the bible. The visit showed that the care home met some of the indicator requirements but some are not fully met. Healthwatch Rochdale suggested the following recommendations: continue to attend the HMR Caring Together Network to learn from best practice; display residents' names on doors to make the home more dementia friendly; provide a range of multi-sensory activities for those with dementia; provide accessible picture board of food choices; and introduce a 'You Said, We Did' board for residents and staff feedback.

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General details

Report title 
Enter and view: Highfield Manor
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Friday, 30 November, 2018
Date evidence capture began 
Friday, 16 November, 2018
Date evidence capture finished 
Friday, 16 November, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-4393

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.