Enter and View: The Highcroft, Blackpool

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Summary of report content

The Highcroft Care Home is a residential care home in Blackpool for up to 31 residents aged over 65 years of age who require nursing or personal care. According to the registered manager, there are around 70% of residents that have some form of advanced dementia or memory impairment issue. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 5th September 2016 where 5 resients and 2 family members shared their views. Observation by the enter and view representatives reported that: Overall, residents and their families were very happy with the care they received at The Highcroft. However, there were mixed comments raised with some being positive and some being negative. The residents felt that their care was “genuine” and that the staff were always “watching out” for them. There were mixed views regarding mealtimes even though most were positive and there were mixed views regarding the concerns and complaints. Once the observation had been carried out, Healthwatch Blackpool suggested some recommendations which The Highcroft listened to and acted on to make the relevant changes.

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General details

Report title 
Enter and View: The Highcroft, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Monday, 5 September, 2016
Date evidence capture began 
Monday, 5 September, 2016
Date evidence capture finished 
Monday, 5 September, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.