Enter and View: Highbury House, Blackpool

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Summary of report content

Highbury House is a nursing home in Blackpool which has a capacity of up to 27 residents and supports those in need of nursing or personal care and those with mental health issues including dementia. The visit was an announced visit as part of Healthwatch Blackpool's enter and view scheduled, was conducted on 12th August 2016 and 5 residents and 2 famliy members were consulted for their views. The home had recently undergone some renovation and appeared to be decorated to a good standard. The home also employs 18 staff members including an activities co-ordinator and they also hold monthly resident meetings where families are encouraged to have a say on the care their relatives receive. Observation by the enter and view representatives reported that: There were some mixed comments from the residents and their family members about the care home, some being positive and some being negative. In general, the residents seemed to be happy with the home as it was stated that they were happy with the recent improvements and improved décor. However, there were some mixed comments about the staff (whether they found them approachable or not), staffing levels, food and drink and the variety of activities on offer. After the observation, there were no recommendations given and when the service provider was given opportunity to feedback, they did not give a response.

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General details

Report title 
Enter and View: Highbury House, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Friday, 12 August, 2016
Date evidence capture began 
Friday, 12 August, 2016
Date evidence capture finished 
Friday, 12 August, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.