Enter and view: Hendra House

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Summary of report content

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Report 
PDF icon 20170720_Shropshire_E&V_Hendra_House SOCIAL CARE.backlog - LT.pdf

General details

Report title 
Enter and view: Hendra House
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 20 July, 2017
Date evidence capture began 
Thursday, 20 July, 2017
Date evidence capture finished 
Thursday, 20 July, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of care
Staff attitudes
Healthwatch reference number 
Rep-1460

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All people over the age of 65
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.