Enter and view: Helmi House

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Summary of report content

Healthwatch Lambeth gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lambeth to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lambeth visited Helmi House on Friday 20 February 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Lambeth found that most tenants felt safe and appeared satisfied with the care they receive. Helmi House appears to be well managed, with the built environment and the care we observed of good quality. We particularly noted the successful activities programme run by the scheme, and the support provided by the landlord for the various initiatives. This good collaboration with the landlord and, in particular, a shared vision for the communal gardens, seems to deliver substantial social opportunities for tenants. However, we also recognise that some of the residents we spoke to feel lonely and isolated despite the activities programme. Further strategies are needed to ensure that every resident has the information and opportunity to participate in activities and visits that interest them, especially those who are less mobile. Healthwatch Lambeth recommend that consideration should be given to maximising wheelchair access to the garden. Signs should be identified by a picture graphic as well as words, in line with PLACE guidance. Helmi House staff should review procedures to optimise the safety of tenants in the communal areas. Measures could include providing extra support to tenants who feel anxious about the behaviour of other residents. Helmi House staff should review information dissemination processes for tenant activities and trips to ensure that all residents are provided with timely information about opportunities to participate. Building on the scheme’s existing good practice, the landlord should review and develop its activities engagement strategy, working with the care service to ensure that every resident has the opportunity to participate in activities and visits that interest them, especially those who are less mobile. The manager should explore how residents can be better linked with dental services in the local area, especially for those residents who are less mobile or who are not from the area.

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General details

Report title 
Enter and view: Helmi House
Local Healthwatch 
Healthwatch Lambeth
Date of publication 
Friday, 20 February, 2015
Date evidence capture began 
Friday, 20 February, 2015
Date evidence capture finished 
Friday, 20 February, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Information providing
Quality of regulation
Service delivery organisation and staffing
Healthwatch reference number 
Rep-6016

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Assisted living

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.