Enter and view: Heliosa Congleton, Cheshire East

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Summary of report content

In June 2017 Healthwatch Cheshire undertook an Enter and View to Heliosa Care Home. Healthwatch Cheshire as part of its work plan monitor nursing and care provision across the area. From observations and discussions with staff and residents, the main themes from the report were: • Residents at Heliosa seemed happy safe and contented • The staff appeared caring and were observed being responsive to residents needs • The home was clean with a welcoming feel to the visitor and corridors were clear of clutter A number of observations and recommendations were made within the report and included those below: • Toilet signage to be improved • Alternative arrangements should be in place to allow activities to continue when the activity co-ordinator is on sick leave or holiday • Better use of picture frames/wall-inset panels • The website requires updating At the time of the report there was no response included from the provider.

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General details

Report title 
Enter and view: Heliosa Congleton, Cheshire East
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Tuesday, 13 June, 2017
Date evidence capture finished 
Tuesday, 13 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Lifestyle and wellbeing
Service delivery organisation and staffing
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-6509

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.