Summary of report contentIn June 2017 Healthwatch Cheshire undertook an Enter and View to Heliosa Care Home. Healthwatch Cheshire as part of its work plan monitor nursing and care provision across the area. From observations and discussions with staff and residents, the main themes from the report were: • Residents at Heliosa seemed happy safe and contented • The staff appeared caring and were observed being responsive to residents needs • The home was clean with a welcoming feel to the visitor and corridors were clear of clutter A number of observations and recommendations were made within the report and included those below: • Toilet signage to be improved • Alternative arrangements should be in place to allow activities to continue when the activity co-ordinator is on sick leave or holiday • Better use of picture frames/wall-inset panels • The website requires updating At the time of the report there was no response included from the provider.
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Enter and view: Heliosa Congleton, Cheshire East
Healthwatch Cheshire East
Date of publication
Tuesday, 6 June, 2017
Date evidence capture began
Tuesday, 13 June, 2017
Date evidence capture finished
Tuesday, 13 June, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Care of the elderly
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?