Enter and view: The Heathers Nursing Home

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited The Heathers Nursing Home, on 12/06/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found that we found a home which offered high standards of facilities and care. Most of the findings of the most recent CQC inspection had been, or were being, acted on. were several areas of concern relating to the health and safety of residents, staff and visitors. The recommendations within the report are to consider the extent to which activities are offered across 7 days per week and are aligned to the individual interests and life stories of residents. Also they recommend how support is given to staff who find e-learning difficult to undertake and then to apply and embed in their working practices.

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General details

Report title 
Enter and view: The Heathers Nursing Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 12 June, 2018
Date evidence capture began 
Tuesday, 12 June, 2018
Date evidence capture finished 
Tuesday, 12 June, 2018
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Cleanliness hygiene and infection control
Decor
Diagnosis
Health inequalities
Health promotion
Information providing
Quality of care
Quality of regulation
Quality of staffing
Healthwatch reference number 
Rep-7271

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.