Enter and view: Heathcotes (Blythe Bridge)

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Heathcotes, on 03/10/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found some good practice in the Home, by management and staff. However, there were some areas of hygiene and cleanliness which could be improved and potentially resolved by supervision of staff by the management team. The recommendations within the report informs attention should be paid to malodours. The kitchen and dining room should be deep cleaned and both areas should be kept free from food remnants. Consideration should be given to improving signage to the Home. The grounds should be kept tidy and weed-free. The surface of the car park should be improved. Consideration should be given to displaying requisite notices in the entrance hall. The Manager should continue to personally assess prospective clients to ensure there is no conflict with current clients.

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General details

Report title 
Enter and view: Heathcotes (Blythe Bridge)
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 3 October, 2018
Date evidence capture began 
Wednesday, 3 October, 2018
Date evidence capture finished 
Wednesday, 3 October, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health promotion
Health protection
Information providing
Public involvement
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Service closure
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.