Enter and view: Heart of Sandwell Day Hospice, Sandwell

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Summary of report content

Healthwatch Sandwell conducted an Enter and View on Heart of Sandwell Day Hospice, Sandwell, part of Sandwell and West Birmingham Hospitals NHS Trust. The visit was carried out over two days, on 12 July 2017 and 24 July 2017. The visit was arranged as part of Healthwatch Sandwell’s enter and view schedule. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the patients feeling they were happy and satisfied Recommendations were made by the enter and view team which were read by the hospice Trust who agreed to act where necessary. A response was provided by the hospice.

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General details

Report title 
Enter and view: Heart of Sandwell Day Hospice, Sandwell
Local Healthwatch 
Healthwatch Sandwell
Date of publication 
Monday, 24 July, 2017
Date evidence capture began 
Wednesday, 12 July, 2017
Date evidence capture finished 
Monday, 24 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of patient transport
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-1463

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Day care
End of life care
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.