Enter and view: Heart of Sandwell Day Hospice

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Summary of report content

Healthwatch Sandwell gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sandwell to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sandwell visited Heart of Sandwell Day Hospice on 2nd June 2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs on arrival at Rowley Regis hospital we saw signage in the reception area clearly displaying the location of the Day Hospice. Staff again told them that they believe information about the Day Hospice services could be promoted more widely particularly through the GP network. Transport continues to cause staff concern. Whilst some patients travel to the hospice by car (usually by a carer or relative) many patients rely on the minibus which was originally provided partly by charitable means. The report includes 2 recommendations.

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General details

Report title 
Enter and view: Heart of Sandwell Day Hospice
Local Healthwatch 
Healthwatch Sandwell
Date of publication 
Monday, 10 September, 2018
Date evidence capture began 
Saturday, 2 June, 2018
Date evidence capture finished 
Saturday, 2 June, 2018
Type of report 
Enter and view
Key themes 
Information providing
Quality of patient transport
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.