Summary of report contentHealthwatch Sandwell gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sandwell to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sandwell visited Heart of Sandwell Day Hospice on 2nd June 2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs on arrival at Rowley Regis hospital we saw signage in the reception area clearly displaying the location of the Day Hospice. Staff again told them that they believe information about the Day Hospice services could be promoted more widely particularly through the GP network. Transport continues to cause staff concern. Whilst some patients travel to the hospice by car (usually by a carer or relative) many patients rely on the minibus which was originally provided partly by charitable means. The report includes 2 recommendations.
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Enter and view: Heart of Sandwell Day Hospice
Date of publication
Monday, 10 September, 2018
Date evidence capture began
Saturday, 2 June, 2018
Date evidence capture finished
Saturday, 2 June, 2018
Type of report
Enter and view
Quality of patient transport
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?