Enter and view: Headway Somerset

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Summary of report content

Healthwatch Somerset conducted a series of announced Enter and View visits to the three Headway centres located in Bridgwater, Henton, and Yeovil. The visits were carried out on 25 April, 29 April, and 6 May 2014, with a full day spent at each centre to explore the service user experience of the support provided by the Headway Brain Injury Association. The Enter and View Authorised Representatives heard that a head injury whether it be from an accident or aneurism, a stroke or tumour, often presents as an invisible disability that affects not only a person’s cognitive ability but often their whole emotional state, social life and wellbeing. Clients at all three centres said that they felt Headway Somerset provided a place where they felt accepted, understood, supported, and valued. This report highlights several areas of good practice to be shared among all three centres so that staff, volunteers, and clients can ensure a consistent offer. Clients reported gaining a lot from receiving and giving support to each other along with the time and encouragement from staff and volunteers. The Enter and View Authorised Representatives heard that that many people felt that attending the centre had prevented them from developing conditions such as depression and that it helped maintain their sense of wellbeing. The outreach one to one support was particularly valued by those who received it and Healthwatch Somerset encourage Headway Somerset to continue to seek the funds to develop this aspect of service. Service users told Healthwatch Somerset that they had not been given information about Headway or support services when they were discharged from hospital, and many also said they were not told how their brain injury may affect them. The report recommends that Headway Somerset contact the Patient Engagement Leads in each of the main acute hospitals in Somerset to ensure that leaflets about brain injuries, and about Headway's services are provided to patients upon discharge. The report was published before being sent to Headway Somerset so no response was attached.

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General details

Report title 
Enter and view: Headway Somerset
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Wednesday, 7 May, 2014
Date evidence capture began 
Friday, 25 April, 2014
Date evidence capture finished 
Tuesday, 6 May, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Community services 

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Learning or understanding or concentrating
Mental health
Social / behavioural
Long term condition
Types of long term conditions 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.